Frequently Asked Questions

Is your Obituary Assistant solution free?

Obituary Assistant is free to funeral homes in the United States and Canada. Obituary Assistant has flower sales built in and we pay funeral homes a 15% commission on flower sales which creates a revenue stream for the funeral home. If a funeral home chooses to turn off flower sales, they are required to pay a fee to use Obituary Assistant.

Any user can use Obituary Assistant and receive 5 free obituaries. Users can include pet cremations, newspapers and international funeral homes. After the 5 free obituaries are used, non-funeral home and international users need to pay a fee to use Obituary Assistant. A fee is required when a user can't generate flower sales in the United States and Canada.


What is the cost of Obituary Assistant when it is not paid for by flower sales?

Pet cremations, newspapers and international funeral homes do not generate flower sales and therefore need to pay a fee to use Obituary Assistant.

Please contact us for current pricing.


We are not a funeral home. Can we try out Obituary Assistant for free before paying for it?

For sure. Any user can try out Obituary Assistant for free. All users get 5 free obituaries.

If you are not a funeral home generating flowers sales, you will be required to for Obituary Assistant once your 5 free obituaries have been used.


Can our funeral home turn off flower sales?

Obituary Assistant comes with a flower storefront. Flower sales earn you a 15% commission and flowers sales also pay for the use of the Obituary Assistant software.

If you choose to turn off flower sales, you will be required to pay for the use of Obituary Assistant. We would certainly rather pay you in flower sale commissions rather than you paying us for the use of our software. If you still choose to turn of flower sales, contact us for current pricing.


How much can my funeral home earn in flower sales?

How much you funeral home earns will largely depend on how many cases or services your funeral home handles per year. It will also depend on whether you have burials versus cremations as cremations typically generate less flower sales.

Our bigger funeral clients generate several hundred dollars a month in flower sales.


What if my funeral home is small and we don't generate significant flower sales, will I have to pay for Obituary Assistant?

Even if you are a small funeral home that generates smaller amounts in flower sales, no, you will not have to pay for Obituary Assistant as long as flower sales are in place.


Can international funeral homes pay for the use of Obituary Assistant with flower sales?

No, there is not an option for international funeral homes to pay for Obituary Assistant with flower sales. Flower sales are only possible in the United States and Canada as that is where our flower provider, Florist One delivers to.

International funeral homes receive 5 free obituaries to try the system out and then are required to pay for continued use of Obituary Assistant. Please contact us for current pricing.


How are obituaries integrated into my existing funeral home website?

We have plugins and tools that makes setup easy and can be done in minutes.

If you're on WordPress, install our WordPress Plugin. If you're on any other website system, install our Javascript Plugin.

Not sure? Need help? Please contact us if you need help or have questions.


Will the obituary system look like my current website?

Yes.

Obituary Assitant maintains the exact look and feel of your website. On WordPress, Obituary Assistant uses your WordPress template for the look and feel. Our Javascript solution also maintains the exact look and feel of your website.


Once obituaries are installed, how do I add obituaries to my website?

When Obituary Assistant has been installed into your website, login to your FHW account and click on 'Add Obitaury'. When you have added an obituary, it will automatically appear on your website.

Our users find our system easy to use because they don't have to login to WordPress to add obituaries. WordPress, which can be intimidating to some users, is only used for the display of obituaries, not the entry of obituaries.


Can I import my current obituaries?

Yes, we can help you import your current obituaries. We will need a 'csv' file with your old obituaries. Your current obituary system should be able to export your data in a csv file or your provider should be able to give you one.


What is your commission rate on flower sales?

We pay a 15% commission on flowers sold through your website.


Who delivers the flowers?

Florist One is our flower provider and they have been the flower provider to 2,000 funeral homes.

Florist One works with local florists to provide delivery to your funeral home. You can choose the local florist (or florists) that you want to deliver to your funeral home or Florist One can choose the local florist if you do not wish to choose one.

There are 15,000 local florists to choose from. Florist One has been online since 1999 and they've been working with the best local florists for years delivering to funeral homes across the country.


Who does Customer Service on flower sales?

Florist One works with your chosen local florist and handles every aspect of Customer Service on flower sales.

Customers receive an Order Confirmation Email that has the contact information for Florist One. Customers can contact Florist One by phone, email and text for any help they might need.

The flower storefront on your obituaries will also have a have a phone number so your customers can call Florist One and work with them directly.

Should a customer comes to you with a question regarding flower sales, please direct them to Florist One and they will assist the customer.


Can I choose more than one florist?

Yes. We prefer you to choose more than one florist in the event that your first choice florist can't make the delivery. We can work with as many florists as you like.